24/7 SUPPORT
There are three IMIS Global levels of support
Level 1
Operational support to system operators. Addresses the functionality of the various systems and subsystems from an operator’s and administrator’s perspective.
Level 2
Configuration support for administrators. Addresses system configuration including base stations, AtoN and AIS receivers. This does not include AIS slot map investigations and planning.
Level 3
Software bugs and Hosted 
hardware and 
system software and integration issues. These items are addressed directly by IMIS experts.
Level 1 and Level 2 support are usually performed by customers following system training. Refresher training is available as and when required.
